Not refundable, you've only have 10 days to return the product. If we will not received within 10 days, you will not be able to exchange any of our souvenir but if I will receive the product before the 10 days end you will be able to exchange the product as same as the amount of your purchases.
For the cancellation of your order you should message us via our email to cancel your order.

If you have any question or concern with this statement you should contact us macybraza@yahoo.com.